Having trouble getting a payment through? There are a few things you can check.
Keep in mind that if your subscription payments start failing after the first one`s gone through successfully, we`re going to try a few times and keep you in the loop before ever interrupting your subscription.
There can be several reasons why payments don`t go through:- Your credit card has expired or been cancelled
- You don`t have enough funds in your account at the time we try to process your payment
- You`re trying to pay for your subscription with a gift card or a prepaid card
- Your card doesn`t accept foreign transactions or purchases to foreign companies
- Your card doesn`t accept online recurring billing
- Your bank declined the payment
- There`s a connection timeout between our payment provider and your bank at the time we try processing the payment
If you`re not sure why your payments aren`t going through, we would suggest contacting your bank or PayPal to check with them. They have a lot more visibility on payment issues than we do.
Be sure to reach out to our
Support if you need some extra help.